DAVID LEVEY

Delivered end-to-end operational setup for MV Renaissance's casino, including layout, procedures, and team deployment, ensuring seamless launch and high-quality guest experience.

Advised on pricing, promotions, and product mix strategies for multiple revenue centers, resulting in measurable improvements in yield and guest satisfaction.

Spearheaded multidisciplinary and multicultural project teams, coordinating technical, hotel, and commercial stakeholders to consistently deliver projects on time and within budget.

Successfully completed over 65 hand-carry assignments for 20+ agencies, demonstrating exceptional reliability and efficiency in time-critical logistics across diverse industries.

Managed urgent deliveries of automotive, aerospace, industrial, and high-value shipments, often under minimal notice and complex routing, ensuring on-time arrival.

Expertly navigated international customs and regulatory requirements, proactively resolving documentation issues across multiple countries to ensure seamless cargo release and delivery.

Executed extremely tight missions, including a same-day Madrid-Barcelona delivery with a five-hour total turnaround, showcasing rapid response and operational agility.

Developed and implemented data-driven pricing strategies and discount structures, moving beyond theoretical models to achieve optimal market performance.

Trained and coached operations teams in revenue management, service standards, and compliance, significantly enhancing practical, on-the-floor execution across client sites.

Orchestrated the setup of onboard revenue operations for India's first premium cruise line (Jalesh Cruises), encompassing casinos and related departments.

Supported product and operations strategy for GameVault, a B2B gambling software provider, facilitating land-based casinos' transition to online platforms.

Designed, built, and operated the Budapest Speakeasy Bar & Café from business case to daily management, establishing a premium bar concept in central Budapest.

Drove substantial revenue growth, achieving an 18% increase in casino revenue (2007-2015) and an 8% increase in Photo Department revenue (2009-2014), while simultaneously reducing costs by 5% year-on-year.

Secured two major contracts valued at approximately €40M for revenue generation and refurbishment projects, demonstrating strong negotiation and strategic partnership skills.

Authored and implemented 100% of control policies and procedures for gaming operations, which significantly improved compliance and operational consistency across the fleet.

Maintained an exceptional 93% employee retention rate prior to outsourcing, reflecting strong leadership, effective coaching, and commitment to people development.

Provided strategic recommendations for product layout and marketing initiatives, enhancing player engagement and operational efficiency for diverse casino clients.

Developed and implemented robust operational control frameworks, ensuring compliance and minimizing risk across gaming operations.

Designed and successfully launched a fully functional physical sportsbook and online casino, integrating all necessary systems and operational procedures.

Developed and delivered comprehensive training programs for the operational team, ensuring high standards of service and compliance from inception.